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p{color:var(--muted);margin:0;font-size:11px;line-height:1.7}.strategy-check{background:var(--soft);border-radius:50%;place-items:center;width:20px;height:20px;font-size:11px;font-weight:800;display:grid;position:absolute;inset-block-start:12px;inset-inline-end:12px}.strategy-card.selected .strategy-check{background:var(--ink);color:#fff}.routing-toggles{gap:10px;display:grid}.routing-toggles label{border:1px solid var(--line);border-radius:14px;align-items:flex-start;gap:10px;padding:12px;display:flex}.routing-toggles strong{font-size:12px;display:block}.routing-toggles small{color:var(--muted);margin-top:3px;font-size:11px;line-height:1.7;display:block}.routing-members{gap:12px;display:grid}.routing-member{border:1px solid var(--line);border-radius:18px;gap:12px;padding:16px;display:grid}.routing-member.off{opacity:.6}.routing-member header{justify-content:space-between;align-items:center;gap:10px;display:flex}.routing-member header small{color:var(--stone);font-size:11px;display:block}.switch{color:var(--muted);align-items:center;gap:7px;font-size:11px;font-weight:800;display:flex}.work-days{flex-wrap:wrap;gap:6px;display:flex}.day{border:1px solid var(--line);color:var(--muted);background:0 0;border-radius:99px;padding:6px 11px;font-size:11px;font-weight:800}.day.on{background:var(--ink);color:#fff;border-color:var(--ink)}.editor-grid{grid-template-columns:1.5fr 1fr;align-items:start;gap:14px;display:grid}.editor-side{gap:14px;display:grid}.editor-grid .panel{align-content:start;gap:12px;padding:18px;display:grid}.editor-grid h3{margin:0;font-size:14px}.field-editor{gap:10px;display:grid}.field-row{border:1px solid var(--line);border-radius:16px;grid-template-columns:auto 1fr;gap:10px;padding:12px;display:grid}.field-order{align-content:start;gap:4px;display:grid}.field-order button{border:1px solid var(--line);background:0 0;border-radius:8px;width:26px;height:24px;font-size:11px}.field-body{gap:10px;display:grid}.field-controls{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.field.compact{max-width:150px}.check-inline{align-items:center;gap:7px;font-size:12px;font-weight:700;display:flex}.routable-tag{color:#8a5216;background:#fdf1e4;border-radius:99px;padding:4px 9px;font-size:10px;font-weight:800}.editor-side code{background:var(--soft);border-radius:5px;padding:1px 5px;font-family:ui-monospace,monospace;font-size:11px}@media (max-width:1023px){.editor-grid{grid-template-columns:1fr}}.header-signout{border:1px solid var(--line);font:inherit;color:var(--muted);cursor:pointer;background:0 0;border-radius:10px;padding:7px 12px;font-size:12px;font-weight:800}.header-signout:hover{background:var(--soft)}.conversation-grid{grid-template-columns:1.6fr 1fr;align-items:start;gap:14px;display:grid}.conversation-side{gap:14px;display:grid}.thread-panel{gap:14px;padding:18px;display:grid}.thread{gap:10px;max-height:60vh;margin:0;padding:0;list-style:none;display:grid;overflow-y:auto}.thread-message{display:grid}.thread-bubble{background:var(--soft);border-radius:16px;gap:5px;max-width:85%;padding:12px 14px;display:grid}.thread-message.customer .thread-bubble{border:1px solid var(--line);background:#fff;justify-self:start}.thread-message.agent .thread-bubble{color:#fff;background:#151514;justify-self:end}.thread-message.employee .thread-bubble{background:var(--copper);color:#fff;justify-self:end}.thread-message.system .thread-bubble{background:var(--soft);justify-self:center;font-size:11px}.thread-message.pending .thread-bubble{opacity:.55;border:1px dashed var(--line)}.thread-message.failed .thread-bubble{border:1px solid #b3261e;box-shadow:inset 3px 0 #b3261e}.thread-bubble p{margin:0;font-size:13px;line-height:1.8}.thread-meta{opacity:.75;font-size:10px}.thread-sources{opacity:.7;text-align:start;direction:ltr;font-size:10px}.thread-composer{border-top:1px solid var(--line);gap:8px;padding-top:12px;display:grid}.thread-composer textarea{border:1px solid var(--line);font:inherit;resize:vertical;border-radius:12px;padding:10px;font-size:13px}.draft-panel{border-color:var(--warning);gap:10px;padding:18px;display:grid}.draft-head{justify-content:space-between;align-items:baseline;gap:8px;display:flex}.draft-head span{color:var(--stone);font-size:10px}.draft-reasons{flex-wrap:wrap;gap:6px;display:flex}.draft-reasons span{color:#8a5216;background:#fdf1e4;border-radius:99px;padding:4px 9px;font-size:10px;font-weight:800}.draft-panel textarea{border:1px solid var(--line);font:inherit;resize:vertical;border-radius:12px;padding:10px;font-size:13px}.lead-status.waiting-approval{color:#8a5216;background:#fdf1e4}.lead-status.handed-off{color:#fff;background:#151514}.lead-status.closed{background:var(--soft);color:var(--muted)}@media (max-width:1023px){.conversation-grid{grid-template-columns:1fr}}.channels-grid{grid-template-columns:repeat(auto-fill,minmax(330px,1fr));gap:14px;display:grid}.channel-card{align-content:start;gap:12px;padding:18px;display:grid}.channel-card.planned{opacity:.7;border-style:dashed}.channel-card header{justify-content:space-between;align-items:flex-start;gap:10px;display:flex}.channel-card h3{margin:0;font-size:14px}.channel-card header small{color:var(--muted);margin-top:4px;font-size:11px;line-height:1.7;display:block}.channel-state{background:var(--soft);color:var(--muted);white-space:nowrap;border-radius:99px;padding:4px 9px;font-size:10px;font-weight:800}.channel-state.connected{color:var(--success);background:#e9f3ec}.channel-state.pending{color:#8a5216;background:#fdf1e4}.channel-state.error{color:var(--danger);background:#f6e9e7}.channel-card textarea{border:1px solid var(--line);background:var(--soft);resize:vertical;border-radius:12px;padding:10px;font-family:ui-monospace,monospace;font-size:11px}.qr-box{border:1px solid var(--line);background:#fff;border-radius:16px;justify-items:center;gap:10px;padding:16px;display:grid}.qr-box img{image-rendering:pixelated}.channel-warning{color:#8a5216;background:#fdf1e4;border-radius:12px;margin:0;padding:10px 12px;font-size:10px;line-height:1.8}.board{grid-auto-columns:minmax(240px,1fr);grid-auto-flow:column;gap:12px;padding-bottom:8px;display:grid;overflow-x:auto}.board-column{background:var(--soft);border:1px solid var(--line);border-radius:14px;align-content:start;gap:10px;min-height:160px;padding:12px;display:grid}.board-column.won{border-color:#2f7d4f}.board-column.lost{border-color:#b3261e}.board-column header h3{margin:0;font-size:14px}.board-column header small{color:var(--muted);font-size:11px}.deal-card{border:1px solid var(--line);cursor:grab;background:#fff;border-radius:12px;gap:4px;padding:10px;display:grid}.deal-card a{font-size:13px;font-weight:600}.deal-card small{color:var(--muted);font-size:11px}.deal-card.risk-watch{box-shadow:inset 3px 0 #c98a00}.deal-card.risk-high{box-shadow:inset 3px 0 #b3261e}.deal-card.priority-high{box-shadow:inset 3px 0 #2f7d4f}.deal-card.priority-medium{box-shadow:inset 3px 0 #c98a00}.deal-risk{color:#b3261e;margin:0;font-size:11px}.deal-new{flex-wrap:wrap;gap:8px;margin-bottom:14px;display:flex}.deal-new input,.deal-new select{flex:150px;min-width:120px}.detail-grid{grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:14px;display:grid}.today-grid{grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px;margin-top:14px;display:grid}.next-action{border-inline-start:4px solid var(--copper)}.next-action h3{margin:4px 0}.facts{gap:8px;margin:0;display:grid}.facts div{justify-content:space-between;gap:12px;font-size:13px;display:flex}.facts dt{color:var(--muted)}.facts dd{margin:0;font-weight:600}.risk-box{border:1px solid #b3261e;border-radius:12px;padding:10px;font-size:12px}.risk-box ul{margin:6px 0 0;padding-inline-start:18px}.timeline{gap:8px;margin:0;padding:0;list-style:none;display:grid}.timeline li{border-inline-start:2px solid var(--line);gap:2px;padding-inline-start:10px;font-size:12px;display:grid}.plain-list{gap:6px;margin:0;padding:0;font-size:13px;list-style:none;display:grid}.notification-list{gap:10px;margin:0;padding:0;list-style:none;display:grid}.notification-list li{border:1px solid var(--line);border-radius:12px;justify-content:space-between;align-items:flex-start;gap:12px;padding:10px;display:flex}.notification-list li.unread{border-inline-start:3px solid var(--copper)}.notification-list li.read{opacity:.7}.stage-list{gap:12px;display:grid}.stage-row{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));align-items:end;gap:8px;display:grid}.check{align-items:center;gap:6px;font-size:12px;display:flex}.row-late td{background:#b3261e0d}.deal-win{color:#2f7d4f;margin:0;font-size:11px;font-weight:600}.win-box{border:1px solid #2f7d4f;border-radius:12px;gap:6px;padding:10px;font-size:12px;display:grid}.win-box p{margin:0}.card-actions{flex-wrap:wrap;gap:6px;display:flex}.deal-card .mini{padding:3px 8px;font-size:11px}